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Business Transition and Service Design




A smooth transition from current business processes and IT systems to the target state is central to a successful transformation initiative. This means developing transition strategies that incorporate people, processes and technology, leveraging all available digital capabilities to support this.

We begin this business change process from the outset of the engagement, working with senior stakeholders and the business architecture and development teams to ensure robust strategy and implementation plans are developed.  Our approach places transition and support as core themes within our designs rather than addressing them as secondary design considerations, as can often be the case when organisations are approaching transition. 
  • Business change strategy development
  • Business impact assessments
  • Transition planning and execution
  • Service model design
  • Continous improvement structure development